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What do these computer companies have in common?
#1: 20% to 40% failure rates!
by the following companies,
that you've probably never heard of.
never recommends any of them!
Click HIRE US
and let our research serve you.
Let us find the right computer for you.
in appreciation of Kreatura and
so others know the tools I use.
Before you buy a computer, there are some very important things that you should know!
Why would anyone purchase a computer from the worst vendors in the computer industry?
Why would someone take computer buying advice, from anyone who doesn’t know the real manufacturers, the vendor review scores, or the hardware failure rates?
Why trust anyone who is influenced by anything other than your long term best interest?
Who really makes the computer?
The companies that comprise 80% of the computer sales market, Lenovo, Dell, HP, ASUS, Acer, Samsung, Toshiba, and Apple, are often referred to as manufacturers or OEMs, even though they don’t manufacture anything. They are vendors, who only rebrand and sell computers.
The companies that actually manufacture most of the worlds’ laptops (Original Design Manufacturers – ODM’s) are Quanta, Compal, Wistron, Inventec and Pegatron.
Most desktops are assembled using ATX and ITX form factored cases and components.
The failure rates of computers from the leading vendors range from 20% to 40% over 5 years. In the case of Dell’s Optiplex computers, failure rates were as high as 97%, between 2003 & 2005!
Failure rates, of computers configured by Trusted Consumer Consultants are below 5% over 10 years, and most of those are due to owner abuse. (Oops, spilled my coffee!) None of the biggest vendors meet our criteria.
Deplorable customer service
One would assume that the largest vendors would have the highest customer reviews, but a little research shows that the largest vendors are among the worst with customer service. Not one of them has a customer service rating above 4 out of 10, while Trusted Consumer Consultants’ criteria for any vendor we recommend is a minimum 8 out of 10 customer service score.
Click the vendor’s names below to see their customer service ratings, click their rating to go to the customer service rating page.
MSI – Micro Star International, with 2.5 billion in annual revenue doesn’t have a ResellerRatings rating. It’s reasonable to assume that MSI took action to have their reviews removed, as there is no online computer vendor of that size, without a review.
I submitted a request to ResellerRatings to add MSI – Micro Star International. As of yet, a Reseller Ratings search doesn’t return any results for the company with the msi.com domain.
NewEgg has a very suspicious Reseller Ratings score.
Dell has over 60 billion in revenue, NewEgg has under 3 billion.
Dell has a 0.9 Trust Pilot score with 417 reviewers.
NewEgg has a 2.4 score, with 338 reviewers.
Dell has a Reseller Ratings score of 1.0 with 1600 reviewers.
NewEgg has a 9.4 score with 45 THOUSAND reviewers!
My assumption is that NewEgg finagled tens of thousands of fake positive reviews on Reseller Ratings, especially when you also look at NewEgg’s Ripoff Reports and Consumer Affairs results, and you consider that Reseller Ratings’ search page even uses “e.g. Such as NewEgg” as the example of what to search for.
Biting the hand that feeds you
Magazines are understandably more concerned with their advertisers’ best interest, where the majority of their revenue derives, than their subscribers’. Of course they need to have subscribers / readers to maintain a market audience for their advertisers, but lose a subscriber, and they’re out a few bucks, lose an advertiser and they’re out thousands. So it should be no surprise that the computer recommendations in magazines are only for large vendors with the biggest marketing budgets; high failure rates and low customer reviews.
Trusted Consumer Consultants receives no income, from any vendor we recommend to our clients. Our clients hands are the ones that feed us. Our loyalty is to our clients, and only our clients. If a vendor handles situations badly with our reasonable clients, we won’t give them a chance to do it again with any of our future clients.
Bad advice, everywhere you look
Whether you read a magazine, go to a local computer store, browse the computer forums, or even ask a techie friend, the recommendations that you receive will consistently be, to purchase from vendors that are some of the worst in the industry. Those sources are supposed to be experts, yet apparently none of them do the research we do, nor do they have your long term best interest at heart.
The research we do
Trusted Consumer Consultants is all about the research. That is what we do, to find the best computer that meets your needs. When you fill out our form, we look at every answer carefully, and translate those answers into your long terms needs.
When configuring computers, especially laptops, for the long term, it’s vital to study the latest and emerging technologies, so a computer doesn’t become obsolite, simply because 1 option was missed.
In the 1990s, when USB first emerged, I made sure that every computer that I configured had USB ports, because I knew from my research, that unlike Firewire, USB would be the way we connect most peripheral devices. Now, over 20 years later, the future of peripheral connections is Thunderbolt 3 (USB 3.1 type C), any new computer without it is already obsolete, as Intel announced May 24, 2017 that it is dropping the royalties on Thunderbolt.
Some information can be very elusive, and one can only get a general feeling based on a lot of information. Take failure rates for example. Most of the data that you’ll find will be from unreliable sources, published many years ago. No company will admit to their failure rates, unless they are incredibly low, which is what Trusted Consumer Consultants looks for anyway. Sometimes it’s the information that we can’t find that tells us what we need to know.
Most vendors won’t make it past our first step, looking at customer service reviews. Any company that doesn’t have a minimum 8 out of 10 rating isn’t even considered. If they do have excellent customer reviews, then we look deeper into the company; when they were established, their business model, any lawsuits they’ve had filed against them, their financial status, what complaints they may have on Ripoff Report & Consumer Affairs. We search forums, and other sources for certain keywords often used by people with legitimate complaints. There are many review sites that we totally ignore, like the BBB, which frequently give lousy companies like Dell highest marks, despite thousands of complaints, and only a dozen positive reviews.
When we find prominent complaints, we look for responses by the vendor, and pay extremely close attention to the wording of the complaint, and the response. Reviews that spell out how well a problem was resolved are especially meaningful.
So, one obvious question is: Who do we recommend?
If I ask you what vehicle manufacturer you recommend, what would your answer be?
If you are an expert in auto manufacturers and vendors, the best answer would be, “well, that depends on what your needs are”. You wouldn’t recommend Ferrari to a farmer. or John Deere to a soccer mom, or Rolls Royce to a college student.
It’s not just the vendor, it’s the computer. Even great vendors offer some cheap garbage, with a very limited useful life. If that’s what someone orders, because I recommended that vendor, they’ll think that I gave them terrible advice; even though they didn’t take my advice, to have someone who does extensive research, and has no ulterior motive, choose the best computer for their individual needs, from one of many great vendors, that sells the right computer for them.
But if you are determined not to hire an expert, and instead do your own research, I’ll help you a bit, beyond the information provided on this page.
When you’re searching Google for information, AFTER you’ve submitted your search, click TOOLS – ANYTIME – PAST YEAR. That way you won’t be skimming old articles full of outdated information.
Keep in mind, that if you have any vendor help configure your computer, they are limiting your choices to their inventory and suppliers, instead of all the options that are available. Most vendors are likely to base their recommendations on their inventory and profit margin, instead of your needs.
Trusted Consumer Consultants’ fee is based on present demand, not on what we recommend, so our ONLY motivation is to find the best computer for your needs.
This is where the real value in our consultations resides. Most computer ads only give vague information about the hardware; the amount of RAM, the storage capacity of the hard drive, the display size etc. Very seldom, with off the shelf computers, are the component manufacturers’ names even mentioned, much less the model number. Such information is vital when configuring a reliable computer for our clients.
We’ll try to keep this simple, but as you will learn from the sections below, each component is vital in the performance and longevity of your computer.
You can’t just look at the name and grasp the value. Even Rolls Royce produced the Camargue (considered to be one of the worst cars ever built).
The processor, or brain of your computer, is one of the primary keys to performance. If you’re like most people, you’ve said “I don’t need a powerful computer”, but if you’ve ever bought a cheap, off the shelf computer, I know that you’ve yelled at your computer “Dang-it! Hurry Up!”. Our goal is for it to be 10 years before our clients start yelling at the computer we recommend (faulty software notwithstanding).
If you read the information for most off the shelf computers, they often mention the processor series, ie. i7 or i5 etc, but not the model. There is a HUGE difference between an i7-7700k and an i7 L 620.
Usually we recommend laptops, with desktop processors. This one factor makes our custom configured laptops faster than any off the shelf models that you’ll find anywhere, and why they serve their owners much much longer.
The most popular laptop that people are duped into buying, has a slower processor (i3 7100u) than the X9650 desktop processor released in 2007! The fastest, most powerful laptops that we configure today, won’t likely have an off the shelf laptop equivalent for years!
Compared to the hard drive, choosing a processor is easy. There are so many different standards for hard drives, HDD, SSD, M.2 B/M, NVMe, and different manufacturers, with huge price ranges.
Most vendors only mention the storage capacity, and for good reason. Many vendors primarily put cheap Western Digital and Seagate drives in their computers, but Western Digital and Seagate hard drives have failure rates as high as 15%! while Samsung SSDs have failure rates barely above 0%. This is one reason that while the popular vendors have computer failure rates in the 40% range, Trusted Consumer Consultants’ recommended, computer failure rates, are less than 5%.
Most RAM (Random Access Memory), of the same specs, performs about the same, but cheap, off the shelf computers’ RAM runs at a lower frequency, with 2/3rds the bandwidth.
While RAM failure rates tend to be less than 2%, some brands have 5 times the failure rates of others. There are a couple of brands that we never configure into a client’s computer. Beyond those, it tends to be a matter of price rather than imperceptible performance.
The most common issue with RAM is not having enough. Off the shelf computers often have too little RAM. They also tend to fill the slots with lower capacity RAM, so if you do upgrade later, rather than just buying a new computer like they hope you will, you have to discard the RAM that came with the computer, to replace it with higher capacity chips.
The laptops that we configure typically have 4 slots, instead of the usual 2. So in the future, if you want to add 32 gigs of ram, you’ll have room and you won’t have to discard anything.
Graphics cards and chips
If you’re a serious gamer or CAD engineer, the GPU (graphics processing unit) is crucial, but for web browsing, streaming movies, and other typical tasks, a quality GPU with the right capabilities will do. But we always try to keep in mind that when our clients aren’t frustrated with their computer, they quite likely will do more with it.
Just like the other components, we research the manufacturers and models of GPUs and cards, and weigh the cost to benefit ratio. The primary factor here is whether our clients check the 3D gaming, or 3D Rendering / CAD boxes on our form.
There are many other options that are weighed, in configuring a computer. Sound, displays, peripherals, power supply / battery etc.
As we read our client’s <a href=”https://computers.trustedcc.com/easyform/” target=”_blank” rel=”noopener noreferrer”>form answers</a>, we put ourselves in their shoes. imagining that we have a similar business, interests, and hobbies, and look at each of the many available components that would enhance their use of the computer, while not loading it with things that are totally unnecessary.
A high tech gamer for instance can expect to spend upward of an extra thousand dollars, to have a system capable the virtual reality games that the future holds, but better to buy one quality computer capable of such tasks, than to buy multiple cheap computers a few years apart.
An empty nester, that primarily uses the computer to keep in touch with family, doesn’t need to waste money on a state of the art GPU, but will likely want a great webcam, and enough storage capacity for all those pictures and videos that the kids and grandkids send her.
I grew up poor. I started contributing to household expenses at the age of 12, earning money by mowing lawns. I learned to be frugal, which means not buying garbage, but planning for the long term. I look at the overall expense of things, not just the initial cost, and I have always done my research before investing in expensive items.
We do the same thing when we’re shopping for our clients. Looking at the long term. Our goal is for our clients to look back at their purchase, 10+ years down the road, when it finally comes time to buy another computer, and have no question about making the same, well informed choice, to have us help them.
Our process for configuring a computer for our clients is as follows:
We read your answers to our form and determine your needs beyond the most basic, quality computer that we would recommend. Usually we recommend laptops, as they allow mobility that desktops don’t. Plug in a compatible HDMI 2.0 TV (true input 120Hz or above, lag under 20ms etc.), a wireless keyboard and mouse, close the lid, and it’s like working on a desktop. But, if it’s strictly an office computer, or for a “high tech gamer”, choose desktop on our form, and that is what we will configure for you.
As we’re configuring components, we weigh the cost to performance. For instance the fastest commercial processor available at the moment is a 12 core processor (more useful for 3d rendering and media editing than games) costs around $2000! But the 4 core, 7700k processor only costs about $300, with a barely noticeable effective speed difference. Unless the client has specifically said they want the biggest, baddest, fastest desktop no matter what the cost, we’ll configure their computer with the $300 processor. If they need the cheapest, quality computer possible, we might configure it with an i5-7500 which costs under $200 but is still faster than the fastest processor in any Dell gaming laptop, or if we’re pressured into it, we may configure an i3-7350k, which costs about $150, and has a slightly less effective speed than Dell’s most expensive gaming laptop.
We do the same thing with the other components, with quality / reliability always a top priority. We usually configure each computer with at least 2 storage drives (often with room to install up to 4). One for the operating system, and one for saving files. This way, programs can take advantage of a smaller, faster hard drive, while files can be stored on a larger, less expensive drive.
We don’t believe it’s wise to reduce the life of a computer by 5 years to save a few hundred dollars. If you’re looking to save money in the short term, you could just go with the most popular, slow, cheap, garbage, or you can buy the cheapest Windows 10 computer, but neither one of these choices are wise.
Our fee is determined by our clients
Trusted Consumer Consultants uses the airline industry’s rates as the model for our fee. This maintains the value of our services by basing our fee solely on current demand.
Our fee can drop or increase day by day, based on the number of clients we have scheduled for consultation, as the number of clients we can assist is limited.
For each client we have scheduled, our service fee increases by $1. This prevents outrageous years long waiting lists, like the ones typical of luxury cars, while also maintaining value of the service. If we consult more clients each day, than we’ve scheduled, then our fee drops.
Our Affiliate Program
We know that when it comes to computers, there’s no better choice for finding the right one than Trusted Consumer Consultants, and we want to reward you for sharing this information with the world!
If you’ve already hired us to find a computer for you, then you are already registered as an Affiliate. Login, and click MY PAGE, and get paid for every person you send that hires us.
If not, then REGISTER with us. Once you’ve registered, you can configure your settings, to entice people with a discount for our services, on your Affiliate Dashboard. On any TrustedCC.com webpage that has the share menu, click the MY PAGE link in the menu, then share that page with the 100+ share menu options, or add the page address from your browser’s address bar on any blog or webpage.
Oh, and thank you for letting others know about us! We really do appreciate it, and they will too.
Our Affiliate Program
Facebook became the largest social media website, simply by its members sharing their website, without any compensation what-so-ever. While that’s great and all, I have more respect for Amazon, who became the biggest online retailer; in part because they reward people who share links to products on their site, with their affiliate program.
While Amazon’s fee is anywhere from 0% to 10% depending on what your follower buys, Trusted Consumer Consultants’ reward is $20 for each client, an affiliate sends to us; with the option to share part or all of that reward with the client in the form of an automatic discount at checkout.
We want to reward people for helping to quell the overwhelming amount of misinformation and deception, and for giving people the information, to avoid being ripped off by companies who’ve made a science of becoming the biggest computer vendors, with some of the worst customer service, while selling the most unreliable computers.
Our clients are automatically enrolled in the Affiliate program when they register. You may need to LOGIN if your menu doesn’t show MEMBERS and AFFILIATES.
If you’ve never submitted your email address, click REGISTER in the menu. Once your application is approved, login and visit the AFFILIATES – DASHBOARD page to adjust your settings. Go to any page with the social media share buttons, and click MY PAGE to be forwarded to the page with your unique URL, which you can share simply by using the social media buttons.
The + button, and then the +More button will give you just about every conceivable way to share your unique page, and you can copy the URL from the address bar to paste it anywhere you want.